Frequently asked questions
Welcome to the Sillage FAQ.
If you don't find the answer you're looking for, our customer support team will be happy to assist you.
Sillage is a premium fragrance house built around memory, identity and emotion.
Our fragrances are designed to create lasting impressions through thoughtful compositions and refined craftsmanship.
Sillage fragrances are developed and manufactured in India using carefully selected fragrance materials and quality-controlled production processes.
Yes.
Every Sillage product sold through our official website is authentic and quality checked before dispatch.
Our collection is currently available in:
● 2 ml
● 10 ml
● 50 ml
Availability may vary by fragrance.
Orders are generally processed and dispatched within 2–4 business days after successful payment.
During product launches or high order volumes, dispatch may take slightly longer.
Delivery timelines depend on your location and courier availability.
Estimated delivery dates are provided during checkout and through order tracking once your order has been dispatched.
Yes.
Sillage currently offers free standard shipping on all orders.
No.
All orders must be prepaid using the payment methods available during checkout.
Payment options available through our secure payment gateway may include:
● UPI
● Credit Cards
● Debit Cards
● Net Banking
● Digital Wallets
● Other supported payment methods displayed during checkout
Available payment methods may change from time to time.
No.
For hygiene and safety reasons, Sillage products are non-returnable.
Please refer to our Return & Replacement Policy for complete details.
A replacement may be approved if:
● your product arrives damaged;
● you receive the wrong product; or
● your shipment is confirmed lost before delivery.
Requests must be reported within 48 hours of delivery.
To help us investigate your request, please provide:
● Your Order Number
● Clear photographs
● A continuous, unedited unboxing video
● Photographs of the shipping package
Providing complete information helps us process requests more efficiently.
Refunds may be issued for orders cancelled before dispatch where applicable. Delivered products remain non-refundable except where required by applicable law.
Orders may be cancelled before they are processed for dispatch.
Once an order enters processing or has been dispatched, cancellation may no longer be possible.
Sillage currently accepts orders within India.
International shipping may be introduced for selected destinations in the future.
For the best experience:
● Store in a cool, dry place.
● Avoid direct sunlight.
● Keep the bottle tightly closed when not in use.
● Avoid prolonged exposure to excessive heat or humidity.
Proper storage helps preserve the fragrance over time.
Yes.
Ingredient information is provided on the product packaging in accordance with applicable requirements.
Individual skin reactions may vary.
If you have sensitive skin, we recommend performing a patch test before regular use.
Discontinue use if irritation occurs.
For questions regarding this policy, please visit our Contact Us page.
For more information, please refer to:
● Terms of Service
● Privacy Policy
● Shipping Policy
● Return & Replacement Policy
● Cookie Policy
These policies provide detailed information regarding your purchase and use of our website.