1. Overview
This Shipping Policy explains how Sillage processes, dispatches and delivers orders placed through our website.
By placing an order with Sillage, you acknowledge and agree to this Shipping Policy.
2. Order Processing
Orders are processed after successful payment confirmation.
Orders are generally processed and dispatched within 2–4 business days, excluding weekends and public holidays.
During new product launches, festive periods or high order volumes, processing times may be longer than usual.
3. Order Dispatch
Once your order has been processed, it will be handed over to one of our logistics partners for delivery.
You will receive shipping confirmation and tracking information after your order has been dispatched.
4. Delivery Estimates
Estimated delivery timelines are calculated based on your delivery address and courier availability.
Delivery times displayed during checkout or through order tracking are estimates only and should not be considered guaranteed delivery dates.
While Sillage works closely with its logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our operational control.
5. Shipping Charges
Sillage currently offers free standard shipping on all orders.
If premium or express shipping options become available in the future, the applicable charges will be displayed during checkout.
6. Delivery Locations
Sillage currently accepts orders within India.
International shipping may be offered for selected destinations where available.
Availability of international shipping may change without prior notice.
Customers are responsible for ensuring that fragrance products are permitted to be imported into their destination country.
7. International Orders
Where international shipping is available:
● Delivery timelines may vary.
● Customs clearance may affect delivery times.
● Import duties, taxes and customs fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
Sillage is not responsible for delays caused by customs authorities.
8. Order Tracking
Once your order has been dispatched, tracking details will be provided using the contact information supplied during checkout.
Customers are responsible for monitoring shipment progress using the tracking information provided.
9. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Sillage cannot be held responsible for delivery delays or failed deliveries resulting from:
● incorrect address details;
● incomplete address information;
● unavailable recipient;
● incorrect contact information.
If an order is returned because of incorrect information provided by the customer, additional shipping charges may apply before the order can be dispatched again.
10. Failed Delivery Attempts
Our logistics partners may make multiple delivery attempts depending on their operational policies.
If delivery cannot be completed after the available attempts, the shipment may be returned to Sillage.
Re-dispatch of returned shipments may require verification of delivery details and may be subject to additional shipping charges where applicable.
11. Damaged Shipments
If your order arrives with visible shipping damage, please:
● retain the original packaging;
● take clear photographs;
● record a continuous unboxing video; and
● contact Sillage within 48 hours of delivery.
Replacement requests are handled in accordance with our Return & Replacement Policy.
12. Lost Shipments
If a shipment is confirmed as lost by the logistics partner before successful delivery, Sillage will arrange a replacement at no additional cost to the customer.
13. Delivery Delays
Delivery timelines may occasionally be affected by circumstances including, but not limited to:
● severe weather;
● transportation disruptions;
● public holidays;
● government restrictions;
● operational issues affecting logistics partners.
Sillage will make reasonable efforts to keep customers informed whenever significant delays are known.
14. Ownership and Risk
Ownership of the products transfers to the customer upon successful delivery to the shipping address provided during checkout.
Risk of loss or damage also transfers upon successful delivery, except where replacement is approved under the Return & Replacement Policy.
15. Related Policies
This Shipping Policy should be read together with:
● Terms of Service
● Return & Replacement Policy
● Privacy Policy
● Cookie Policy
16. Changes to This Policy
Sillage may update this Shipping Policy from time to time.
The latest version published on this website will apply.
17. Contact
For questions regarding this policy, please visit our Contact Us page.