1. Introduction
At Sillage, your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Our data processing practices are in compliance with the Digital Personal Data Protection Act, 2023.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
● Name
● Billing Address
● Shipping Address
● Email Address
● Mobile Number
Order Information
● Products Purchased
● Order Value
● Order History
● Payment Status
Technical Information
● IP Address
● Browser Type
● Device Information
● Operating System
● Language Preferences
Website Usage Information
● Pages Visited
● Time Spent on Website
● Navigation Behaviour
● Referral Source
● Click Activity
3. How We Use Your Information
We use your information to:
● Process and fulfil your orders
● Deliver products
● Send order confirmations and shipping updates
● Respond to customer enquiries
● Improve our products and website
● Detect fraudulent or suspicious activity
● Comply with applicable legal obligations
● Improve customer experience through analytics
Where you have provided your consent, we may also send information about new products, launches, or promotional communications.
You may unsubscribe from marketing communications at any time.
4. Payment Information
Payments are processed through secure third-party payment providers.
Sillage does not store your complete debit card, credit card or banking information on its servers.
Payment processing is handled in accordance with the payment provider's own privacy and security standards.
5. Shipping Information
Your shipping information is shared only with logistics partners as necessary to deliver your order.
Information shared may include:
● Name
● Delivery Address
● Contact Number
● Order Details
Only the information necessary for fulfilment is shared.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve website functionality and customer experience.
Cookies may be used to:
● Maintain your shopping cart.
● Remember your preferences.
● Improve website performance.
● Measure website traffic.
● Understand customer behaviour.
● Support security features.
Additional information is available in our Cookie Policy.
7. Analytics
We may use website analytics tools to better understand how visitors use our website.
Analytics information may include:
● Pages visited
● Device type
● Browser information
● Geographic region
● Session duration
● Website performance metrics
This information is generally used in an aggregated manner to improve the website and customer experience.
8. Marketing Communications
If you choose to receive marketing communications, Sillage may send updates regarding:
● New product launches
● Collection releases
● Brand announcements
● Exclusive offers
● Important service updates
You may opt out of marketing communications at any time by using the unsubscribe option or by contacting us.
9. Data Security
Sillage takes reasonable administrative, technical and organisational measures to help protect your personal information from unauthorised access, misuse, alteration or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
● Process orders.
● Provide customer support.
● Meet legal, accounting and tax obligations.
● Resolve disputes.
● Improve our services.
Information that is no longer required may be securely deleted or anonymised.
11. Sharing of Information
Sillage does not sell or rent customer personal information.
Information may be shared only where necessary with trusted service providers, including:
● Payment processors
● Shipping partners
● Website hosting providers
● Technology service providers
● Analytics providers
● Government or regulatory authorities where legally required
Each provider receives only the information necessary to perform its services.
12. International Visitors
While Sillage primarily operates from India, visitors from other countries may access our website.
By using this website, you understand that your information may be processed in accordance with the laws applicable in India.
13. Your Rights
Subject to applicable law, you may request to:
● Access your personal information.
● Correct inaccurate information.
● Update your account information.
● Delete information where legally permissible.
● Withdraw marketing consent.
Certain information may need to be retained to comply with legal or regulatory obligations.
14. Children's Privacy
Sillage products are intended for adult use.
Our website is not intended for children, and we do not knowingly collect personal information from children.
15. Third-Party Websites
Our website may contain links to third-party websites.
Sillage is not responsible for the privacy practices or content of external websites.
We encourage you to review their respective privacy policies before providing personal information.
16. Changes to This Privacy Policy
Sillage may update this Privacy Policy from time to time.
The latest version published on this website will apply. .
17. Contact
For questions regarding this policy, please visit our Contact Us page.